3 weeks ago
The staff was amazing! They were always quick to ask how our day had been, they even drove us to the convention center when our shuttle was late. It rained while we were out and they had warm towels waiting on us at the door to dry off with. Rooms were small, but the walk in shower was awesome! Very clean. Nice view of the bridge. Easy walking distance to several bars and restaurants.
a month ago
I am really disappointed in this stay. I love staying in the Hotel Indigo chains, but this was a serious let down of a hotel. We stayed for one night and had two small dogs with us.
On the plus side, customer service when we arrived was good. They had cute doggie bowls set out with water and treats and check in was very easy. There is a $20 fee for incidentals. They have free parking in the back which isn’t covered but they have a security guard out there until midnight. Saturday morning he wasn’t out there so I’m not sure what time the security guard returns the next day. Also, if you have pets there is a lot of greenery around to walk them and let them relieve themselves. The location of the hotel is awesome. Lots of good restaurants and bars around. The river has a great path to walk on too. That was super cool.
Our room was a two double bed room on the seventh floor. The room was clean but it smelled like a hamster cage. We assume this is where they put dog owners. The doors closed and locked but had gaps that allowed light and sound to come through very easy. And because we were near the elevator, that was not ideal. We got the worst sleep because of how loud it was being near the elevator. The floors were hard wood or fake hard wood which is a nice upgrade but it made the floor slippery so my dogs couldn’t jump up on the bed.
This seems like the party hotel on the weekend. It was so loud from several rooms on our floor.
When we checked out, they told us there is a $50 pet fee. That we would not get our incidentals back and they would be charging us an extra $30. After the terrible sleep, and the terrible smell, now they are charging us more? I wouldn’t recommend a friend or family member stay at this hotel. The Hilton across the street looked better for a similar price.
2 months ago
Beautiful room. Small, but cozy. The bathroom was awesome after two days of hotels with no hairdryers, I could finally dry my hair! The view of the bridge and river was so nice.
Friendly staff, and we even had a friendly police officer help us get to the hotel when we accidentally went the wrong way on a one way street. Neither of us saw a sign! Great stay, wish the weather had cooperated, but the hotel loaned us an umbrella!